Terms of Service

1. Acceptance of Terms

By creating an account, clicking "Get Started," or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy, Cookie Policy, and Refund Policy, all of which are incorporated herein by reference.

If you are agreeing to these Terms on behalf of an organisation or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Eligibility

To use the Service, you must:

• Be at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher);
• Have the legal capacity to enter into a binding contract in your jurisdiction;
• Not be a person barred from receiving services under applicable law.

We do not knowingly provide services to persons under 18. If we become aware that a user is under 18, we will terminate their account immediately.

3. About the Service

ListsGenie is a Software-as-a-Service (SaaS) platform developed and operated by BRANTELO OÜ, an Estonian private limited company (registry code 17282632), under the brand name ListsGenie. The Service enables Etsy sellers to generate SEO-optimised product titles, descriptions, and tags using artificial intelligence (OpenAI API).

The Service is an independent tool. We are not affiliated with, authorised by, endorsed by, or in any way officially connected to Etsy, Inc. Our integration with Etsy is conducted exclusively through Etsy’s publicly available API in accordance with Etsy’s API Terms of Use.

4. Account Registration

To access the Service you must register for an account. You agree to:

• Provide accurate, current, and complete registration information;
• Maintain the security and confidentiality of your login credentials;
• Notify us immediately of any unauthorised access to your account;
• Accept responsibility for all activities that occur under your account.

We reserve the right to refuse registration or cancel accounts at our discretion.

5. Subscription Plans and Pricing

We offer the following subscription plans (prices in USD, inclusive of applicable taxes where required):

Current plan details, including feature limits per tier, are always available on our Pricing page. In the event of any conflict between these Terms and the Pricing page, the Pricing page shall prevail with respect to current plan features and prices.

All subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You authorise us to charge your payment method on file for renewal fees.

We reserve the right to modify pricing. Any price changes will be communicated to existing subscribers at least 30 days in advance by email and/or in-app notification. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.

6. Free Trial

We may offer free trial periods at our sole discretion. Unless you cancel before the trial ends, your subscription will automatically convert to a paid plan and you will be charged at the applicable rate. Trial terms will be clearly disclosed at sign-up.

7. Credit Usage and Limits

Each subscription plan includes a set number of AI usage credits per billing cycle.

• Credits are consumed when you use AI-powered features (e.g., generating a listing, using the Chrome Extension, chat queries). A description of credit costs per feature is provided on the Pricing page.
• Unused credits do not roll over to the next billing cycle.
• If credits are exhausted before your renewal date, you will not be able to use credit-consuming features until the next billing cycle or until you upgrade your plan.
• Credits are personal to your account and may not be transferred, sold, or gifted.

8. EU / EEA Consumer Right of Withdrawal

9. Cancellations and Refunds

You may cancel your subscription at any time through your account dashboard or by contacting us at support@listsgenie.com. Cancellation takes effect at the end of the current billing period; you retain access to the Service until then. Our full refund terms are set out in the Refund Policy. Key points:

• If you have used any AI credits, a refund is generally not available for the current billing period.
• If you have not used any credits, a refund may be granted within 14 days of purchase (monthly plan) or 60 days (annual plan), subject to review.
• Approved refunds are processed within 30 calendar days, net of Stripe processing fees.

10. User Responsibilities and Conduct

You are solely responsible for:

• All content you submit, upload, or generate via the Service, including product images and AI-generated listing text;
• Ensuring that any images or materials you upload do not infringe third-party intellectual property rights;
• Compliance with Etsy’s Seller Policy and all applicable laws in your jurisdiction when listing products;
• The accuracy and legality of product listings you publish on Etsy using AI-generated content.

AI-generated output (titles, descriptions, tags) produced through the Service is owned by you, subject to any applicable laws governing AI-generated works in your jurisdiction. We make no representation that AI-generated content is free from third-party intellectual property claims.

11. Prohibited Uses

You may not use the Service to:

• List, promote, or sell counterfeit goods, items that infringe intellectual property rights, or goods prohibited by Etsy’s policies or applicable law;
• Generate content that is defamatory, obscene, fraudulent, misleading, or illegal;
• Scrape, harvest, or collect data from the Etsy platform outside of Etsy’s official API or permitted OAuth flows;
• Use Etsy API content for analytics, machine learning training, or cross-user aggregation purposes;
• Circumvent or attempt to circumvent Etsy’s API rate limits, authentication, or access controls;
• Reverse engineer, decompile, or disassemble any part of the Service;
• Share your account credentials with third parties or use the Service on behalf of another person without their authorisation;
• Use automated bots or scripts to interact with the Service in ways not authorised by BRANTELO OÜ;
• Transmit viruses, malware, or any code of a destructive nature.

12. Third-Party Services and Integrations

The Service integrates with the following third-party providers:

• Etsy API — for reading your Etsy shop/listing data (official API only);
• OpenAI — for AI content generation;
• Stripe — for payment processing;
• Google Analytics — for anonymised usage analytics.

Your use of these third-party services is subject to their respective terms and privacy policies. BRANTELO OÜ is not responsible for the acts or omissions of any third-party provider.

13. Intellectual Property

All rights, title, and interest in and to the Service (excluding user-generated content), including but not limited to software, design, trademarks, and documentation, are and shall remain the exclusive property of BRANTELO OÜ. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service solely in accordance with these Terms.

"ListsGenie" and related logos are trademarks of BRANTELO OÜ. "Etsy" is a registered trademark of Etsy, Inc. All other trademarks belong to their respective owners.

14. Account Termination

We may suspend or terminate your account, with or without notice, if you breach these Terms, engage in prohibited conduct, or if we are required to do so by law. Upon termination:

• Your right to access the Service ceases immediately;
• Any unused credits are forfeited and are non-refundable;
• We will retain and delete your personal data in accordance with our Privacy Policy.

You may terminate your account at any time via your account settings or by contacting support@listsgenie.com.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

We do not guarantee that AI-generated content will increase your Etsy sales, improve your search ranking, or comply with Etsy’s evolving policies. Etsy’s search algorithm is proprietary and subject to change.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BRANTELO OÜ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, ETSY ACCOUNT SUSPENSION OR PENALTIES, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE.

Our total aggregate liability to you for all claims arising under or in connection with these Terms shall not exceed the total fees paid by you to BRANTELO OÜ in the three (3) months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. EU consumers retain any mandatory statutory rights that cannot be waived by contract.

17. Force Majeure

BRANTELO OÜ shall not be liable for any failure or delay in performance of the Service resulting from causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, power outages, internet failures, third-party service outages (including Etsy API or OpenAI), or changes in law or regulation. We will notify you of any material force majeure event and resume performance as soon as reasonably practicable.

18. Etsy API Compliance and AI Use

We integrate with Etsy exclusively via Etsy’s official API and OAuth flows. By connecting your Etsy account, you authorise us to access your Etsy data only as strictly necessary to deliver the Service to you personally.

• No scraping: We do not use any unauthorised data collection methods.
• Inference only: Third-party AI providers (OpenAI) process your inputs solely to generate outputs for you. Etsy data inputs are not used or authorised for model training by any party.
• Scope minimisation: We request only the minimum Etsy API scopes required to provide the features you use.
• No cross-user aggregation: We do not aggregate Etsy API content from multiple users for analytics or any other purpose.
• No resale: We do not sell, licence, or share Etsy API content with third parties for advertising or commercial purposes beyond providing the Service.

19. Data Deletion and Etsy Disconnect

You may disconnect your Etsy account from the Service at any time via your account settings. Upon disconnection or a verified account deletion request, we will delete your Etsy OAuth tokens and any cached Etsy API content, subject to mandatory legal retention obligations. AI-generated content stored in your account belongs to you and may be deleted by you at any time.

20. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict-of-law provisions.

For EU/EEA consumers: The mandatory consumer protection laws of the country in which you reside may apply in addition to Estonian law. Nothing in these Terms deprives you of the protection afforded by the mandatory provisions of the law of your country of residence.

We encourage you to contact us first to resolve any dispute amicably at support@listsgenie.com. If a dispute cannot be resolved amicably, it shall be submitted to the exclusive jurisdiction of the courts of Tallinn, Estonia.

21. Language

These Terms are drafted in English. Any translation provided for convenience purposes only is not legally binding. In the event of any conflict between the English version and any translation, the English version shall prevail.

22. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email and/or by a prominent notice on the Service at least 14 days before the changes take effect. For non-material changes, we may update the "Last Updated" date without prior notice. Continued use of the Service after the effective date of updated Terms constitutes your acceptance of those Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription.

23. Severability and Waiver

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

24. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between you and BRANTELO OÜ with respect to the Service and supersede all prior agreements, understandings, and representations.